Policies

Cancellation Policy

Last updated: August 2026

Full Refund

Cancel 5+ days before check-in

100%

Partial Refund

Cancel 2-4 days before check-in

50%

No Refund

Cancel within 48 hours of check-in

0%

1. Overview

We understand that plans can change. This Cancellation Policy outlines the terms under which you may cancel your reservation and the refund you are eligible to receive. All cancellation requests must be submitted in writing via email or through our contact form.

2. Refund Schedule

Cancellation Timing Refund Amount Notes
5 or more days before check-in 100% refund Full refund of all amounts paid
2-4 days before check-in 50% refund Half of the total booking amount refunded
Within 48 hours of check-in No refund No refund for late cancellations or no-shows

3. How to Cancel

To cancel your reservation, please:

  1. 1 Email us at cancellations@holidayhomes.properties with your confirmation code and booking details.
  2. 2 Include your name, property name, and check-in date in your request.
  3. 3 We will process your cancellation and refund within 5-7 business days.

4. Rescheduling

If you need to change your travel dates, we may be able to reschedule your booking to new dates, subject to availability. Rescheduling requests made 5 or more days before check-in are generally accommodated at no additional charge. Requests made closer to check-in may be subject to a rescheduling fee.

5. Exceptions

In certain circumstances, such as a property becoming unavailable due to maintenance issues or force majeure events, we may cancel your reservation and provide a full refund. We will notify you as soon as possible in such cases.

6. Contact Us

If you have any questions about this Cancellation Policy, please contact us at:

Holiday Homes

Email: cancellations@holidayhomes.properties

Phone: (555) 123-4567